Frequently Asked Questions
Customer Service
If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday through Friday from 8 a.m. to 8 p.m. EST. Call toll-free at 1-207-755-2000 or email cs@geiger.com.
Returns
All returns must be authorized by customer service. Call or email us using the contact information above for return authorization. All claims for damaged or defective merchandise must be made within 10 days of receipt. Returns of non-defective merchandise must be made within 30 days and may incur a 20% restocking fee. We can only accept returns on non-defective merchandise if the item is inventoried in our warehouse. Sorry, on-demand items are not subject to return unless defective. Contact customer service for further details.
Ordering Online
Please note that there are minimum order quantity requirements per item. Refer to item description pages for additional details.
Credit Card purchases may be made through this web site using our secure checkout. We accept Visa, MasterCard and American Express. Please be sure to complete all necessary information. Charges on your statement will appear as "Geiger Catalogs."
Please note that the estimated total of your order during checkout may not reflect shipping charges that will be charged after your order is placed.
Merchandise pricing does not include shipping charges or applicable taxes. Ground orders can expect to be received within 7 - 10 business days. Please refer to individual item descriptions for production time on personalized or made-to-order merchandise.
Please allow appropriate transit time for receipt of your order. If you require expedited shipping, please call customer service
Shipping
Merchandise pricing does not include shipping charges or applicable taxes. Ground orders can expect to be received within 7 - 10 business days. Please refer to individual item descriptions for production time on personalized or made-to-order merchandise.
Please allow appropriate transit time for receipt of your order. If you require expedited shipping, please call customer service.
I forgot my password.
On the log in screen, click on “Forgot Password”, enter your email address that you use to log in, and we will email you with a new temporary password. After logging in, we recommend you change your password to a new, easier to remember password through the My Account page.
How do I change my password?
You can update your password at any time through the My Account page by selecting Change Password.
Can I ship to multiple addresses?
Yes. To do this, choose “Ship to multiple addresses” on the first checkout screen. From here, follow the prompts to either direct each item to a different shipping address, or “Split” the quantity of an item to multiple shipping addresses. Please call Customer Service for assistance at 1-207-755-2000.
How do I update my billing/shipping address or other account information?
You can update your billing address, manage shipping addresses, change your password, and view your order history through the Manage Account page.
What is an “on-demand” item?
An on-demand item is a product that is not pre-printed and stocked in our warehouse, but is produced on a per-request basis. On-demand items take longer to ship, as we produce them specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. On-demand items may also require a minimum order quantity to meet production requirements.
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